Terms of Service

Cartico is a software-as-a-service (SaaS) ecommerce platform that allows merchants to create, manage, and operate online stores. The platform includes store management tools, payment processing integrations, storefront hosting, analytics, marketing tools, and related services (collectively the "Service").

To use Cartico you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at cartico@cartico.com if you suspect unauthorised access to your account.

You must be at least 18 years old and have legal capacity to enter into contracts to register for and use Cartico.

Cartico offers a 14-day free trial on all plans. No payment details are required to start a trial. At the end of the trial period, your store will be paused unless you select and pay for a subscription plan. We will send you reminder emails before your trial expires.

After the free trial, access to Cartico requires an active paid subscription. Subscription fees are as listed on the pricing page at the time of purchase and are charged in Icelandic Króna (ISK). All prices exclude VAT; applicable VAT will be added at checkout in accordance with Icelandic and EU tax law.

Subscriptions are billed on a monthly or annual basis depending on your chosen plan. Annual subscriptions are billed upfront for the full year. Subscription payments are processed via Teya (Borgun/SaltPay). By subscribing, you authorise us to charge your payment method on a recurring basis.

You may cancel your subscription at any time through your account settings. Upon cancellation, your subscription remains active until the end of the current billing period. We do not provide refunds for unused portions of a billing period.

We reserve the right to change subscription pricing upon 30 days' written notice. Continued use of the Service after the price change takes effect constitutes acceptance of the new pricing.

Cartico does not charge any transaction fees or percentage-based fees on your sales. You pay only the flat subscription fee. Payment gateway providers (such as Teya, Stripe, Netgíró, Pei, PayPal, or Straumur) may charge their own processing fees, which are governed by your separate agreements with those providers.

You agree not to use the Service to:

• Sell illegal products or services, or products prohibited by applicable law
• Sell counterfeit goods, infringing products, or items that violate third-party intellectual property rights
• Engage in deceptive, fraudulent, or misleading practices toward customers
• Distribute malware, spam, or engage in phishing
• Violate any applicable laws, including consumer protection laws, data protection laws, and anti-money laundering regulations
• Attempt to probe, scan, or test the vulnerability of the Service or circumvent any security measures
• Resell or sublicense the Service without our prior written permission

We reserve the right to suspend or terminate accounts that violate these restrictions, with or without prior notice.

You retain ownership of all content, data, and materials you upload or create using the Service ("Your Content"). By uploading Your Content, you grant us a limited, non-exclusive, royalty-free licence to host, store, process, and display Your Content solely for the purpose of providing and improving the Service.

You are solely responsible for Your Content and warrant that you have all rights necessary to grant the above licence. We do not monitor or review Your Content but reserve the right to remove content that violates these Terms or applicable law.

The Service, including all software, designs, trademarks, and documentation, is owned by Novamedia ehf. and protected by applicable intellectual property laws. These Terms do not grant you any right, title, or interest in the Service beyond the limited licence to use it as described herein.

Our collection and use of personal data is described in our Privacy Policy, which forms part of these Terms. By using the Service, you consent to the processing of your personal data as described in the Privacy Policy.

We aim to maintain high availability of the Service but do not guarantee uninterrupted access. We may perform maintenance, updates, or emergency interventions that temporarily affect availability. We will endeavour to provide advance notice of planned maintenance where reasonably practicable.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NOVAMEDIA EHF. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL SUBSCRIPTION FEES PAID BY YOU IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

You may terminate your account at any time by cancelling your subscription and contacting us. We may suspend or terminate your account immediately if you breach these Terms, fail to pay subscription fees, or if required by law.

Upon termination, your right to access the Service ceases. We will retain your data for a period of 30 days after termination, after which it may be permanently deleted. You may request an export of your data before termination.

We may update these Terms from time to time. We will notify you of material changes by email or through a notice in the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the changes.

These Terms are governed by the laws of Iceland. Any disputes arising out of or in connection with these Terms shall first be attempted to be resolved amicably. If no resolution is reached, disputes shall be subject to the exclusive jurisdiction of the courts of Iceland.

For questions about these Terms, please contact us: